Shipping & Delivery & Returns

Last shipdates in December for pre-Christmas delivery:

Made to Order & pre-order:
EU & NI*: Monday 2  December
Other Int'l: Monday 9 December
UK: Friday 13 December

Ready to Ship:
EU & NI*: Monday 2 December
Other Int'l: Thursday 12 December
UK - Thursday 19 December

There will be NO shipments after 20 Dec until Monday 6 January when normal service will resume

* Until further notice, there will be NO shipments to EU & NI after 2 December due to the new EU GPSR regulations.

LAYERCAKE IN STOCK VS. MADE TO ORDER

How do I know if my colour/size is in stock?
1. Select your colour/size(/length).

2. If it is in stock, it will show directly above the "ADD TO BAG" button.

3. If no stock is shown above the "ADD TO BAG" button, your Layercake will be made when we receive your order. Lead time varies depending on the times of year but usually runs 2-4 weeks. If you have a specific deadline, please let us know and we will try to meet it!)

Why isn't shipment free?
Well, strictly speaking, shipment is never free. If you do not pay for it directly during check out, the cost of it will be absorbed in the price of the products. This is why a lot of bigger companies offer free shipment with larger orders. Bigger companies also enjoy discounts on their deliveries, because they can negotiate special rates with the courier services they work with.
The Slow Wardrobe is TINY and we work hard to keep our prices as low as we can considering our limited purchasing power. Charging you for delivery makes direct costs visible, although the costs for bigger shipments in reality still exceed what you are charged during check out.

WHY DO YOU NEED MY PHONE NUMBER?
UK: Royal Mail will notify you by text of a delivery window so you know when to expect your parcel.
International: With Brexit now a reality, most shipments cannot take place unless complete address details, email and phone number of the addressee are given at the time of shipment. Please be aware that any information you give at the time of your order will only be used to process that order, never for ANY other purpose. Sign up to the Newsletter is a separate process and does NOT take place automatically.

These are our current charges:

UK:
Orders up to £7.00: £2.35
   (shipped using Royal Mail Second Class)
Orders between £7.00 and £40.00: £4.95
Orders over £40.00: £5.95
   (shipped using Royal Mail Tracked 24)

EU:
All orders: £17.00
   (shipped using Royal Mail's International tracked service - and signed for where available)
Please note that we ship DAP - Delivery At Place, which means that any customs/duty or import taxes incurred upon arrival in your country are your responsibility. We have no control over what charges may be incurred by the courier or local authorities upon arrival at the destination country.

Rest of world:
All orders: £27.00
   (shipped using Royal Mail's International tracked service - and signed for where available)

Returns:

RETURNS FROM WITHIN THE UK:
In accordance with the UK Distance Selling Regulations returns are accepted if you notify us of your intention to return the goods within 14 days (UK) of delivery to the delivery address to which you originally instructed us to make delivery.
Following that, you:
1. dispatch the goods by secure signed for delivery method within 7 days of notifying us that you will make a return (to the address at the bottom of this page) and
2. advise us of the carrier's package registration number (tracking number) and
3. ensure that the goods are in their original condition, without contamination by contact with or the aroma of any of the following: food, drink, cosmetic perfume or make-up, tobacco or tobacco smoke or any other contaminant.
We cannot take responsibility for the returned goods until they have safely arrived back with us.
Please note that any purchase of discounted products is final - no returns will be accepted.

RETURNS FROM COUNTRIES OUTSIDE OF THE UK:
Please follow the steps listed above as well as the following:
4. A customs declaration must be completed and accompany all returns from outside of the European Economic Community. The customs declaration must tick the box 'OTHER' and the description for other must state 'RETURNED GOODS ORIGINATING IN THE UK'. Goods returned without this declaration may attract duty and sales tax from the UK authorities which will be declared to the buyer and will be deducted from any refund. No returns can be accepted of discounted products.

PLEASE USE THE FOLLOWING ADDRESS FOR ALL RETURNS:
Linda de Ruiter
7 Hurstmere Close
Grayshott
Surrey GU26 6TR
UK